Read The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price Free Online


Ebook The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill  Price read! Book Title: The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The author of the book: Bill Price
ISBN: 0470189088
ISBN 13: 9780470189085
Language: English
Edition: Jossey-Bass
Date of issue: March 1st 2008
Format files: PDF
The size of the: 330 KB
City - Country: No data
Loaded: 2632 times
Reader ratings: 3.1

Read full description of the books:



In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong--eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":
Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences


Download The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs PDF The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs PDF
Download The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs ERUB The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs PDF
Download The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs DOC The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs PDF
Download The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs TXT The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs PDF



Read information about the author

Ebook The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs read Online!


Reviews of the The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs


HARRISON

I read the whole book with a stupid smile on my face. General advice to everyone!

ADAM

Just a terrific book.

BENJAMIN

Despite the criticism, I liked the book!

EVELYN

Phone number you need to drive to protect against robots. I wrote the number and downloaded without registering.




Add a comment




Download EBOOK The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price Online free

PDF: the-best-service-is-no-service-how-to-liberate-your-customers-from-customer-service-keep-them-happy-and-control-costs.pdf The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs PDF
ERUB: the-best-service-is-no-service-how-to-liberate-your-customers-from-customer-service-keep-them-happy-and-control-costs.epub The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs ERUB
DOC: the-best-service-is-no-service-how-to-liberate-your-customers-from-customer-service-keep-them-happy-and-control-costs.doc The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs DOC
TXT: the-best-service-is-no-service-how-to-liberate-your-customers-from-customer-service-keep-them-happy-and-control-costs.txt The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs TXT